Lumen ("Lumen", "we", "us", or "our") provides an AI-powered tool that turns academic materials you upload into a study-abroad assessment report. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
By using Lumen, you agree to the practices described here. If you do not agree, please do not use the service.
1. Information we collect
1.1 Information you provide
- Uploaded materials. Transcripts, score reports, and other documents or images you upload so we can generate a report.
- Account information. If you register or sign in, your mobile phone number (used for SMS-code login and as your account identifier) and the basic profile details you provide.
- Communications. Messages you send us for support or feedback.
1.2 Information collected automatically
- Usage data. Pages viewed, features used, and actions taken in the product.
- Device and log data. IP address, browser type, operating system, and timestamps.
- Cookies and similar technologies. Used to keep you signed in, remember preferences (such as language), and measure performance.
2. How we use information
- Generate your study-abroad report from the materials you upload.
- Operate, maintain, and improve the service.
- Personalize your experience, including language.
- Respond to your requests and provide support.
- Protect against fraud, abuse, and security risks.
- Comply with legal obligations.
3. How we handle uploaded materials
When you are not signed in, uploaded files are used only to generate your report and are not stored after processing. When you are signed in, we may store the generated report and related application profile so you can return to it. We do not sell your uploaded materials.
4. How we share information
We do not sell your personal information. We share it only:
- Service providers who process data on our behalf (for example, hosting and AI model providers) under confidentiality obligations.
- Legal reasons, when required by law or to protect rights, safety, and security.
- Business transfers, as part of a merger, acquisition, or sale of assets, subject to this policy.
5. Data retention
We keep information only as long as needed for the purposes described here, to comply with legal obligations, resolve disputes, and enforce agreements. Uploaded files used anonymously are not retained after your report is produced.
6. Your rights and choices
Depending on where you live, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing. You can also manage cookies through your browser. To exercise your rights, contact us using the details below.
7. Security
We use technical and organizational measures designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. International transfers
We may process and store information in countries other than your own. Where required, we use appropriate safeguards for such transfers.
9. Children's privacy
Lumen is not directed to children under the age required by local law to consent to processing without parental permission. We do not knowingly collect their personal information.
10. Changes to this policy
We may update this policy from time to time. When we do, we will revise the "Last updated" date above, and material changes may be highlighted in the product.
11. Contact us
Questions about this policy or your information? Contact us at privacy@lumen.example.com.